Imported Shogun Homepage
Frequently Asked Questions
General
What's your return policy?
Returns are accepted within 45 days from the purchase date. The item must be unused and in its original condition/packaging.
One or more of the products I'm interested is a 'preorder'. What does 'preorder' mean?
Pre-order items are subject to individual timelines based on a myriad of factors, but typically include items that are not yet in stock.
How do I track my order?
After the order is fulfilled by the warehouse, you’ll get a separate tracking email with the courier tracking number.
What payment methods do you accept?
We accept payments from major creditors including Visa, Mastercard, Amex, Discover, Union Pay, Diners Club, and more.
Do you ship internationally?
No, we do not offer international shipping at this time.
How do I contact customer service?
If you have any questions, contact us at giftshop@drafthouse.com and we'll get back to you as soon as we can.
Our products
Are your products eco-friendly?
Sustainability and waste prevention are driving factors for our product selection.
Do you offer customization or personalization?
At the moment we don't offer this service, but we're always looking to expand our offerings and capabilities. Stay tuned.
Shipping & Delivery
Can I change my shipping address after placing an order?
Please contact giftshop@drafthouse.com and we'll do our best to modify your order.
What happens if my package is lost or damaged?
Don't panic. Please contact giftshop@drafthouse.com.
Returns and Exchanges
How do I return an item?
Email us at giftshop@drafthouse.com and we’ll provide further instructions.
Can I exchange an item?
Yes. Email us at giftshop@drafthouse.com and we’ll take care of it.
When will I receive my refund?
Refunds typically take 1-3 business days.
Can I cancel my order?
Orders can typically be canceled within 1-2 hours of placing the order. Contact us at giftshop@drafthouse.com and we'll facilitate a cancellation.
Promotions & Discounts
Do you offer gift cards?
At this time we don't offer gift cards or accept Alamo Drafthouse gift cards for online purchases, but we hope to have something in place in the future.
Product information
How do I care for my product?
Please refer to the manufacturer’s care instructions for your item(s).
Are there any warranties or guarantees?
We want you to be happy with the quality of the item(s) you order from AlamoMart and will provide refunds and replacements if requested.
Do you offer bulk or wholesale pricing?
No, not at this time.
Technical issues
I'm having trouble with your website, what should I do?
Contact us at giftshop@drafthouse.com and we'll tell the hamsters to run faster.