FAQs
We want you to be as thrilled with your purchase as we have been with the process and collaboration of making it. People often ask us about our return policy. In general - we are committed to making things right for our beloved audience and customers. To that end, we do have some basic guidelines around returns, plus a handful of simple tips and tricks for troubleshooting various issues our customers have experienced.
Domestic US Orders
$9.95 for orders up to $49
$14.95 for orders $50-99
$19.95 for orders $100-149
$24.95 for orders $150-199
Poster Shipping Update -
Effective April 3rd, there is a $4.00 surcharge for all posters due to shipping increases from carriers applicable to all tubes over 22" in length. We appreciate your understanding. For any further questions or concerns, reach out to support@mondoshop.com.
Media Mail Rates/Vinyl only shipping rates (orders containing only Soundtracks and/or Books) start at:
$8.95
Please note: "Vinyl Only" shipping option will ship Media Mail for domestic orders and DHL International for international orders.
International shipments, or orders over $200:
Rates vary and will be quoted at check out. Import duty and tax charges are not included in the shipping price.
Items ordered together will not be split; all items will ship together.
UPDATE FOR OUR CUSTOMERS IN THE UK-
Per 2021 Ecommerce VAT obligations, a 20% VAT will now be charged at checkout on mondoshop.com for orders shipping to the United Kingdom. Please note that there may be additional handling fees by HMRC which Mondo is not responsible for. For any questions or concerns, reach out to support@mondoshop.com .
In-stock items typically ship within 3 to 5 business days. Please note that large releases may take a bit longer to fulfill. If you suspect your order’s lost, please contact us immediately and we'll get you sorted out.
You’ll receive a shipping confirmation email with tracking information as soon as your order has gone out.
